Our goal is for you to be completely satisfied with your purchase. Should this not be the case, please contact us. We will do everything possible to find a suitable solution together with you.

You have the right to withdraw from a contract concluded via the KIALOA online shop within seven days of receipt of the goods without giving any reason. To meet the deadline, you must notify us of your withdrawal in writing or by email within these seven days and return the goods in a timely manner. The date of posting is decisive.

The return is at your expense to the following address:

KIALOA GmbH
Poststrasse 3
9403 Goldach
Switzerland

A return is only possible if the goods are returned unused, undamaged, and complete, as well as in their unopened and undamaged original packaging.

After receipt and inspection of the returned goods, we will refund you the corresponding value of the goods. Shipping and delivery costs already incurred cannot be refunded.

Only credit card payments or the payment methods explicitly stated in the online shop are accepted.

KIALOA warrants that the products it supplies are free from manufacturing and material defects. Should the products be defective, there is a warranty period of 2 years from delivery. For products used in the catering or office sector, a warranty period of 1 year applies. The warranty covers materials and labor at KIALOA (bring-in). If the installation of the goods was purchased from KIALOA, the warranty applies on-site.

The date of purchase must be proven by the customer by presenting a receipt. Excluded from the warranty and liability of KIALOA are damages caused by improper handling, calcification, or soiling, or which cannot be proven to be the result of poor material, faulty design, defective workmanship, or other reasons for which KIALOA is not responsible. If products are opened by persons not explicitly authorized by Kialoa and/or visible repair attempts are made, the warranty expires with immediate effect. All cases of breach of contract and their legal consequences, as well as all claims by the purchaser, regardless of the legal grounds on which they are based, are conclusively regulated in these conditions. In particular, all claims for damages, price reduction, cancellation, rescission of the contract, or withdrawal from the contract not expressly mentioned are excluded.

Liability for consequential damages is excluded, provided that mandatory product liability provisions or other applicable law do not conflict with this.

The delivery period begins upon acceptance of your order by Kialoa and depends on availability as well as the respective shipping or delivery method.

Household coffee machines will be made available for pickup at an official sales outlet near you. We will contact you personally to arrange the pickup location and time. Other items from the same order will be prepared for pickup together with the coffee machine.

Commercial coffee machines are delivered by truck. All other items are shipped via Post Economy for private customers and by courier for resellers.

Should a delay occur, we will inform you as soon as possible.

We deliver exclusively within Switzerland and the Principality of Liechtenstein. The following shipping costs apply to all regularly shipped items:

• Order value under CHF 40.–: CHF 15.–
• Order value from CHF 40.–: CHF 8.–
• Order value from CHF 100.–: free shipping

For household coffee machines, self-collection at an official retail outlet is intended. Commercial coffee machines are delivered by truck. Any individual delivery costs will be shown during the ordering process.