Our goal is for you to be completely satisfied with your purchase. If this is ever not the case, please contact us. We will do our utmost to find a suitable solution together with you.

You have the right to withdraw from a contract concluded through the KIALOA online shop within seven days of receiving the goods, without giving any reason. To meet this deadline, you must notify us of your withdrawal in writing or by email within these seven days and return the goods within the same period. The date of posting is decisive.

Return shipping is at your expense. Please send the goods to:

KIALOA GmbH
Poststrasse 3
9403 Goldach
Switzerland

Returns are only accepted if the goods are unused, undamaged and complete, and returned in their unopened and undamaged original packaging.

Once we have received and inspected the returned goods, we will refund the corresponding purchase price. Shipping and delivery costs already incurred cannot be refunded.

Only payments by credit card or the payment methods explicitly stated in the online shop are accepted.

KIALOA warrants that the products it supplies are free from manufacturing and material defects. The warranty period is 2 years from delivery. For products used in hospitality or office settings, the warranty period is 1 year. The warranty covers materials and labour at KIALOA’s premises (bring-in service). If you purchased installation from KIALOA, the warranty covers on-site service.

You must provide proof of purchase showing the purchase date. KIALOA’s warranty and liability do not cover damage caused by improper handling, limescale build-up or contamination, damage that cannot demonstrably be attributed to defective materials, faulty design or poor workmanship, or damage arising from other causes for which KIALOA is not responsible. If products are opened by persons not expressly authorised by KIALOA and/or show visible signs of attempted repairs, the warranty becomes void with immediate effect.

These terms exhaustively govern all instances of breach of contract and their legal consequences, as well as all your claims, regardless of their legal basis. In particular, any claims not expressly provided for, including claims for damages, a price reduction, rescission, cancellation of the contract or withdrawal from the contract, are excluded.

Liability for consequential damage is excluded to the extent permitted by mandatory product liability provisions and other applicable law.

The delivery period begins when KIALOA accepts your order and depends on availability and the selected shipping or delivery method.

For all home espresso machines, you can choose between delivery directly to your home and collection from one of our retail partners. If you choose collection, we will contact you to arrange the location and date. Any other items from the same order will be prepared for collection together with your espresso machine.

For commercial espresso machines, delivery is a mandatory part of the order and is shown as a separate line item. We will arrange the delivery details and date with you personally.

All other items are shipped via Swiss Post Economy to private customers and by courier to resellers. Should there be a delay, we will inform you as soon as possible.

We deliver exclusively within Switzerland and the Principality of Liechtenstein. The following shipping costs apply to all regularly shipped items:

• Order value under CHF 40.–: CHF 15.–
• Order value from CHF 40.–: CHF 8.–
• Order value from CHF 100.–: free shipping

For household coffee machines, self-collection at an official retail outlet is intended. Commercial coffee machines are delivered by truck. Any individual delivery costs will be shown during the ordering process.